Your details,
kept close.
Last updated 6 October 2026
At Balance & Bliss, your privacy is important. This policy explains how your personal information is collected, used and protected.
Privacy policy
Balance & Bliss is run by Nisha Mistry, who is responsible for the personal information described here.
What information I collect
- Name
- Contact details (phone number, email)
- Any information you provide when booking or enquiring
How your information is used
- To respond to enquiries
- To manage bookings and appointments
- To provide safe and appropriate treatments
I use your information to respond to you and to arrange and carry out the treatment you ask for.
If you tell me about your health — medical conditions, injuries, pregnancy or medication — I use it only to make sure your treatment is safe and suitable, and only with your explicit consent, which you can withdraw at any time.
How your data is stored
Your information is kept securely and is not shared with third parties unless required by law.
The one exception is the services that run this website and my inbox. They handle your information only on my behalf, to deliver and store your messages:
- Cloudflare, which hosts this website and processes the forms when you send them. Like any web host, it also records basic technical details, such as your IP address, to keep the site running securely.
- Resend, which delivers the messages sent through the site’s forms by email.
- Microsoft (Hotmail), my email provider, where those messages are stored.
If you choose to message me on WhatsApp instead, those messages are carried by WhatsApp, a Meta service, under its own privacy policy.
I keep your information only for as long as it is needed for these purposes, or for as long as the law or my insurer requires.
Your rights
You have the right to:
- Request access to your data
- Request corrections
- Request deletion of your data
To do so, please contact: balanceandblissmassage@hotmail.com
If you are unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office at ico.org.uk.